Frequently Asked Questions

Do you ship internationally?

Yes! We ship worldwide. Shipping rates are calculated based on the items in your order and distance to the final destination. Duties and taxes are the responsibility of the customer and for some countries can only be calculated once the parcel arrives in the destination country.

My order is damaged, what should I do?

Please report damages immediately to may@wenboyahome.com. Damages reported after 7 days from the delivery date will not qualify for replacement. In order to file a claim for damaged orders, carriers require proper documentation including images of the damages, the box (inside/outside), and all supporting materials. Once a claim is filed please allow 7 days for us to receive a resolution from the shipping carrier. Please note WENBOYA is not liable for damages that occur during transit and once packages are handed over to the carrier it is their responsibility for safe handling. 

Can you help me pick out a gift?

Of course! Feel free to call the shop, reach out over email, or submit to our Gifting Hotline here!

If you have any other questions, feel free to contact our staff at may@wenboyahome.com. We will reply to you within 24 hours on working days.